Company Knowledge
Company Knowledge is a powerful search tool that finds information across your connected integrations. Instead of searching each tool separately, ask a question and Langdock searches Google Drive, SharePoint, Confluence, Slack, email, and more simultaneously.Best for: Finding documents, searching emails, locating files across multiple platforms, researching company information, and getting answers from your organization’s knowledge base.
Supported Integrations
Company Knowledge can search built-in sources and custom API integrations that a workspace admin has enabled. Built-in sources include:Connect an integration in workspace settings before it appears in Company Knowledge. A custom API source appears only after a workspace admin activates it. You can search only the sources you have access to.
How to Use Company Knowledge
Activate Company Knowledge
To use Company Knowledge, click the Company knowledge button in the chat input bar.
Select your sources
The integration selector shows the connected sources that are enabled in your workspace. Use the toggles to choose which platforms you want to include in your search.
- Toggle integrations on/off: Only selected sources will be searched.
- Manage Connections: If you have multiple accounts (e.g., two Google accounts), choose which one to use.
- Save preferences: Your selections are remembered for next time.
You need at least one integration selected to use Company Knowledge.
Ask Your Question
Write your question naturally - the AI will search your connected sources and synthesize an answer:Understand the results
When you send a message with Company Knowledge active, a timeline panel opens on the side showing the search progress in real-time.
- Timeline: Shows each search step, which platforms are being queried, what documents are being read, and how the answer is being formed.
- Sources: Lists all the documents and messages that were found, with direct links to open them in their original apps.
Select Specific Sources
By default, Company Knowledge searches your connected sources that are enabled in the workspace. To search specific sources:- Click the integration selector next to the Company Knowledge tool
- Select only the integrations you want to search
- Your search will be limited to those sources
How It Works
When you ask a question with Company Knowledge enabled:- Query Analysis: The AI determines what you’re looking for
- Multi-Source Search: Searches are executed across selected integrations in parallel
- Result Ranking: Results are ranked by relevance to your question
- Content Retrieval: Relevant documents are fetched and analyzed
- Answer Synthesis: The AI generates a comprehensive answer with citations
Best Practices
Be Specific with Your Questions
Be Specific with Your Questions
Include details like dates, people’s names, or project names to get more accurate results.❌ “Find the document”
✅ “Find the product roadmap document from March 2024”
Narrow Down Sources When Possible
Narrow Down Sources When Possible
If you know where the information is likely to be, select only those integrations. This speeds up the search and improves relevance.
Use Natural Language
Use Natural Language
You don’t need to use special search syntax. Ask questions the way you’d ask a colleague.
Follow Up for More Details
Follow Up for More Details
After getting initial results, ask follow-up questions to dig deeper into specific documents or topics.
Privacy and Permissions
- Your Permissions Apply: Company Knowledge only searches content you have access to
- No Extra Access: The tool uses your existing integration connections
- Workspace Scoped: Results are limited to your workspace’s connected integrations
Setup Requirements
To use Company Knowledge:- Workspace Admin: Must enable Company Knowledge in workspace settings
- Integration Connections: Connect the integrations you want to search
- User Permissions: Your integration connections determine what you can search
Connect Integrations
Learn how to connect integrations to enable Company Knowledge
Add a custom API source
Workspace admins can make a connected custom API integration searchable in Company Knowledge.- Open Company knowledge in workspace settings
- In Available integrations, find the custom API source
- Click Select actions, or the action count if actions are already selected. The Searchable actions dialog opens
- Choose View actions, then click Save. Click Cancel to close without saving
Limitations
- Search results depend on what’s accessible via each integration’s API
- Some integrations may have rate limits affecting search speed
- Large file downloads may take additional time
- Company Knowledge sessions count against your plan’s included usage limits
Next Steps
Integrations
Connect more integrations
Web Search
Search the public internet
Document Search
Search uploaded documents
Knowledge bases
Create searchable document collections
FAQ
Which sources are included in Company Knowledge?
Which sources are included in Company Knowledge?
Company Knowledge searches connected company sources that are available to you and enabled in the workspace. That includes built-in sources and custom API integrations a workspace admin has activated. The exact sources depend on your integrations, permissions, and workspace configuration.
Why did Company Knowledge retrieve too much or too little information?
Why did Company Knowledge retrieve too much or too little information?
Retrieval depends on the query, available sources, permissions, and how the source content is indexed or searched. Broad questions can retrieve broad results. More specific questions that name the source, topic, document, or timeframe usually produce better results.
How is Company Knowledge different from a Knowledge base?
How is Company Knowledge different from a Knowledge base?
Company Knowledge searches connected company sources through integrations. A Knowledge base is a managed collection of uploaded files that you intentionally make available for chat, Agents, Workflows, or API usage.