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Meetings isn’t in the sidebar

Meetings isn’t enabled for you. Ask your workspace admin for access. Admins can turn it on in Access.

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A transcription doesn’t start

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Other participants aren’t in the transcript

Only your own voice is transcribed when:
  • You’re transcribing in the browser. Use the desktop app for online calls.
  • System audio isn’t allowed on macOS. See Allow microphone and system audio.
  • You’re on macOS 14.0 or 14.1. Update to macOS 14.2 or later.

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The transcription stopped or was interrupted

Transcription error messages include a Session ID. Share it with support if the problem keeps happening.

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Transcription on a company network

In the desktop app, go to Settings > Account > Meetings and select Test next to Test connection. The test checks whether transcription works on your network, without capturing audio.
  • You can record: “You’re ready for meetings.” You don’t need to do anything.
  • Can’t record right now: Check your internet or VPN connection.
  • Limited: Live transcripts may appear more slowly.
  • Messages about a proxy sign-in, an untrusted certificate or denied access mean your company network is blocking the connection.
In each case, select Copy report for IT and send the report to your IT team or to support. Select Test again after a change. If your IT team needs more detail than the report, contact support.

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The summary is missing

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Upcoming meetings are missing

  • “One calendar needs to be reconnected.” Reconnect the calendar.
  • “Couldn’t load events from one calendar.” Try again later.
  • “Showing the next 250 events from one calendar.” Later events aren’t shown.
  • Only events from your primary calendar in the next 31 days appear.
  • Check that the calendar’s switch is on in Personal settings.

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Missing meetings

If a meeting is missing or you can’t open it:
  • Check All, My meetings and Shared with me on the Meetings page.
  • Use Filters to filter by People or Companies, or search by title.
  • “This meeting could not be found.” means the meeting was deleted or you no longer have access. Ask the owner to share it again.
  • If you can’t see the transcript, your workspace may hide transcripts. The summary is still available.

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The watermark camera can’t be set up

If the camera is missing, quit and reopen the meeting app or browser completely, and keep the Langdock desktop app running. On Windows, installing the watermark camera requires admin rights. Ask your IT team if your company manages your computer. See Set up the watermark camera. If setting up the camera or turning on the camera extension still fails, contact support.