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Yes, if your workspace is not on a dedicated deployment. Open the chat, click Share chat, then Share with support. Click Share and copy link. Paste the chat link into your support request.
Chat share dialog with Share with support in the footer
Share with support dialog for a chat, before the link is copied, showing what support can see and that access ends after 30 days
This gives authorized Langdock personnel access to your messages, tool calls, Agent instructions, attachments, logs, and Deep Research session data for debugging. Support access ends after 30 days. You can revoke active support shares in Account Settings. You can share a workflow with Support from the workflow. Open it, click Share, then Share with support, and click Share and copy ID. Paste the workflow ID into your support request. Share with support shows when no one is selected in the share dialog. This gives Support temporary access to the workflow definition and recent run debug data. Langdock removes sensitive data such as secrets, connection IDs, storage paths, email addresses, phone numbers, URLs, and file paths before Support receives the workflow data. This keeps your sensitive information protected when you share a workflow with Support. If you triggered a run but don’t own the workflow, share it from the workflow History instead, which also copies a workflow link and run ID to send Support the exact context for a ticket.
Workflow share dialog with Share with support in the footer and no people selected
Share with support dialog for a workflow, before the workflow ID is copied, showing what support can see and that access ends after 30 days
On dedicated deployments, Share with support is not available. You can only share conversations and workflows inside your workspace.