Types of Knowledge

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Overview

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Upload Files from Computer

Files can be uploaded directly from your computer and added to a chat or agent as a knowledge source.

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Select Files from Integrations

Files from connected integrations like SharePoint, Confluence, Google Drive, or OneDrive can be selected and automatically added as knowledge.

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Sync SharePoint or Google Drive folders

Use Folder Sync in the Knowledge section of an Agent to connect entire folders from SharePoint or Google Drive. Their contents are regularly synchronized.

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Library Folders

Folders in the Library hold files for active work in chat, Agents, and Projects. Use Folders when you want to reuse the same files across multiple chats or with your team. Upload options: Computer, Recent Files, or eligible chat attachments In the agent editor, add a Library Folder through Add action in the Actions section. The Agent can read its files but cannot edit the Folder or save files back to it.

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Knowledge bases

A Knowledge base enables structured uploading and management of up to 1,000 files as a shared semantic search collection. Upload options: Computer or API

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Integration Actions

Knowledge can be dynamically retrieved via actions from integrations through API. This is especially useful for vector databases.