Overview
ServiceNow is an IT service management platform for operations automation and workflow orchestration. Once connected, you can use Langdock to create and manage incidents, search tasks, look up users and groups, and query configuration items directly from your conversations.Authentication: OAuth
Category: IT Service Management
Availability: All workspace plans
Prerequisites
- A ServiceNow instance with admin access
- An OAuth application registered on your ServiceNow instance (required before connecting)
Setup
Register an OAuth application in ServiceNow
Follow ServiceNow’s OAuth setup guide to register an OAuth API endpoint for external clients. Fill in the name and redirect URL provided by Langdock, then save. Note the Client ID and Client Secret.
Navigate to Integrations in Langdock
Go to Integrations and find ServiceNow in the list.
Enter your instance details
Enter your ServiceNow instance URL (e.g.
https://your-instance.service-now.com), Client ID, and Client Secret.Authorize via OAuth
Click Connect to complete the OAuth flow and authorize Langdock to access your ServiceNow instance.
Common Use Cases
Incident Management
Create, update, and retrieve incidents; add comments and work notes
Task Tracking
Find and manage tasks and service catalog items across your instance
Configuration Management
Search and browse configuration items and their dependencies in the CMDB
User & Group Lookup
Find users and groups to assign incidents or retrieve contact information
Troubleshooting
| Issue | Solution |
|---|---|
| OAuth app not found | Verify the OAuth application is correctly registered in System OAuth → Application Registry |
| Authorization failed | Check the Client ID and Secret match the values in your ServiceNow OAuth app |
| Instance not reachable | Confirm your ServiceNow instance URL format: https://[instance].service-now.com |
| Permission denied | Ensure the authenticated user has the required roles (e.g. itil for incident management) |