Labels
Labels are workspace-scoped tags that help categorize and organize agents. They make it easier to find agents and understand their purpose at a glance.Creating Labels
Workspace admins can create labels that apply across the entire workspace:- Navigate to the agent library
- Open the label management section
- Enter a name for your label (letters, numbers, and spaces only)
- Save the label
Labels are shared across the workspace, so all members can use them to filter and organize agents.
Applying Labels to Agents
Editors can assign up to 3 labels per agent:- Open your agent in edit mode
- Find the labels section
- Select from existing workspace labels or use the AI suggestion feature to get label recommendations based on your agent’s configuration
- Save your changes
Filtering by Labels
When browsing agents, you can filter by one or more labels to quickly find what you need:- Click on label filters in the agent search
- Select the labels you want to filter by
- Results update to show only agents with matching labels
Pinning Agents
Pinned agents are your personal favorites, giving you quick access to the agents you use most often.How to Pin an Agent
- Find the agent you want to pin in the library or search results
- Click the pin icon on the agent card
- The agent is now pinned to your personal list
Accessing Pinned Agents
Pinned agents appear in a dedicated section for quick access. This is personal to your account, so each user can customize their own pinned agents without affecting others.Pinning is user-specific. Your pinned agents are visible only to you and don’t change anything for other users in the workspace.
Agent Duplication
Duplicating an agent creates a copy that you can modify independently. This is useful for creating variations of an existing agent or using a colleague’s agent as a starting point.How to Duplicate an Agent
- Open the agent you want to duplicate (you need at least editor access)
- Click the duplicate option in the agent menu
- Enter a name for your new agent
- The duplicate is created with you as the owner
What Gets Copied
When you duplicate an agent, the new copy includes:- Name: Your chosen name for the duplicate
- Instructions: The full system instructions
- Input configuration: Input type, form fields, and conversation starters
- Capabilities: Web search, image generation, code interpreter settings
- Model settings: Selected model and creativity level
- Actions: Integration actions (without pre-selected connections)
- Knowledge folders: Links to attached knowledge folders
- Attachments: Direct file attachments and their embeddings
What Doesn’t Get Copied
- Sharing settings: The duplicate starts with only you as the owner
- Labels: Labels are not transferred to the duplicate
- Usage statistics: The duplicate starts fresh with no usage history
Owner Transfer
Sometimes you need to reassign ownership of an agent to another team member. This might happen when someone leaves the team, changes roles, or when an agent should be maintained by someone else.When to Transfer Ownership
Common scenarios for owner transfer include:- An employee leaves and their agents need new maintainers
- A team reorganization requires shifting responsibilities
- An agent grows beyond its original scope and needs dedicated ownership
- Temporary agents become permanent and need long-term ownership
How to Transfer Ownership
- Open the agent (you need editor access or admin permissions)
- Go to the sharing settings
- Search for the new owner by name
- Select the user and confirm the transfer
- The new owner gets full owner permissions
- The previous owner’s access is removed
- All sharing settings remain intact
Workspace admins can also transfer ownership of any agent in the workspace through admin settings.
Conversation Starters
Conversation starters are pre-defined prompts that users can click to begin a conversation. They guide users toward effective interactions and reduce the barrier to getting started.What They Are
Conversation starters appear as clickable buttons when a user starts a new chat with your agent. Instead of typing a message from scratch, users can select one of these prompts to begin. They’re especially useful for:- Showcasing what the agent can do
- Guiding users toward common use cases
- Reducing friction for new users
- Ensuring consistent, high-quality initial prompts
How to Configure Them
- Open your agent in edit mode
- Make sure the input type is set to Prompt (not Form)
- Find the conversation starters section
- Add your starter prompts
| Property | Limit |
|---|---|
| Conversation starters per agent | 20 |
| Each conversation starter | 255 characters |
| Attachments per agent | 20 |
Best Practices
- Be specific: Vague starters don’t help users understand capabilities
- Cover different use cases: Show the range of what your agent can do
- Keep them concise: Long starters can overwhelm users
- Update regularly: Refresh starters based on how users actually interact with the agent
Conversation starters only appear for agents using the Prompt input type. Form-based agents collect structured input instead.
Admin Controls
Workspace admins have additional tools to manage agents across the workspace. These features help maintain quality, promote useful agents, and handle lifecycle management.Verified Agents
Admins can mark agents as “verified” to indicate they’ve been reviewed and approved for use. Verified agents display a badge that helps users identify trusted, quality-checked agents. How to verify an agent:- Go to workspace settings
- Navigate to the agents management section
- Find the agent you want to verify
- Click the verify option in the agent’s menu
Verification is a manual process. It indicates admin approval but doesn’t change how the agent functions.
Highlighted Agents
Admins can highlight agents to feature them prominently in the agent library. Highlighted agents appear in a special section at the top, making them easy to discover. How to highlight an agent:- Find the agent in the workspace agents list
- Select the highlight option from the agent menu
- Optionally customize the card color using preset themes or a custom hex color
Disabling Agents
Admins can disable agents that should no longer be used without permanently deleting them. Disabled agents:- Cannot be started in new conversations
- Display a message explaining they’re unavailable
- Remain visible in admin views for potential re-enablement
- Preserve all configuration and history
- Go to workspace settings
- Navigate to the agents management section
- Find the agent and select disable from its menu