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Agent management features are available to workspace administrators. These tools help maintain quality and organization across your workspace’s agent library.

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Accessing the Admin Agent View

Go to Workspace Settings → Agents to see all agents in your workspace. Use the search bar and filters to find agents by name, owner, or status (verified, highlighted, disabled).

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Verified Agents

Verified status indicates that an agent has been reviewed and approved by a workspace administrator. This helps users identify trusted, high-quality agents they can rely on.

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What Verified Status Means

When an agent is marked as verified:
  • A verification badge appears next to the agent’s name
  • Users can filter the agent library to show only verified agents
  • The agent is recognized as meeting your organization’s quality standards
  • It signals to users that the agent has been reviewed by an admin
Use verified status strategically for agents that serve critical business functions or have been thoroughly tested. This helps users quickly find reliable agents without having to evaluate every option.

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How to Verify an Agent

  1. Go to Workspace Settings → Agents
  2. Find the agent and click the ⋮ menu
  3. Select Verify to mark the agent as verified
To remove verified status, click the menu again and select Remove verification.

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Highlighted Agents

Highlighting lets you feature specific agents prominently in the workspace. Highlighted agents appear at the top of the agent library, making them more visible to users.

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What Highlighting Does

  • Featured placement at the top of the agent library
  • Visual distinction with a colored highlight
  • Increased visibility for important or recommended agents
  • Helps guide users toward the most useful agents for common tasks

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Highlight Colors

You can choose from several highlight colors to categorize or distinguish your featured agents:
ColorSuggested Use
BlueGeneral purpose or productivity agents
GreenApproved or recommended agents
YellowNew or recently updated agents
PurpleSpecialized or advanced agents
RedImportant notices or priority agents
Establish a color coding system for your workspace and communicate it to users. For example, green highlights could indicate “company-approved” agents while yellow highlights mark “new this month.”

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How to Highlight an Agent

  1. Go to Workspace Settings → Agents
  2. Find the agent and click the ⋮ menu
  3. Select Highlight and choose a color
To remove the highlight, click the menu and select Remove highlight.

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Disabling Agents

Disabling an agent archives it without permanently deleting it. Disabled agents are hidden from users but can be re-enabled at any time.

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When to Disable vs Delete

ActionUse When
DisableYou want to temporarily remove an agent from use, the agent may be needed again in the future, you want to preserve the agent’s configuration and history
DeleteThe agent is no longer needed at all, you want to permanently remove all associated data, the agent was created in error
Deleting an agent is permanent and cannot be undone. Disable agents first if you’re unsure whether they’ll be needed in the future.

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How to Disable an Agent

  1. Go to Workspace Settings → Agents
  2. Find the agent and click the ⋮ menu
  3. Select Disable
Disabled agents:
  • Are hidden from the agent library for all users
  • Cannot be used in new conversations
  • Preserve their configuration, knowledge, and settings
  • Can be re-enabled by an admin at any time

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How to Re-enable an Agent

  1. Go to Workspace Settings → Agents
  2. Filter by Disabled status to find archived agents
  3. Click the ⋮ menu on the agent and select Enable

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Unassigned Agents

Unassigned agents are agents that no longer have an active owner. This typically happens when the original creator leaves the workspace or their account is deactivated.

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What Are Unassigned Agents

An agent becomes unassigned when:
  • The owner’s account is removed from the workspace
  • The owner is deactivated through SCIM or manual admin action
  • The original creator transfers ownership but the new owner is later removed
Unassigned agents continue to function normally for users. However, they cannot be edited until a new owner is assigned.

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Why Reassignment Matters

Without an owner, an agent:
  • Cannot be updated or modified
  • Has no one responsible for maintenance
  • May become outdated over time
  • Cannot receive feedback responses from users

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How to Reassign Ownership

  1. Go to Workspace Settings → Agents
  2. Filter by Unassigned to find agents without an owner
  3. Click the ⋮ menu on the agent and select Assign owner
  4. Search for and select a workspace member as the new owner
Regularly review your unassigned agents list, especially after offboarding team members. This ensures all agents remain maintained and up-to-date.

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Best Practices for Ownership

  • Assign agents to team leads or department heads who can ensure ongoing maintenance
  • Consider creating a shared service account for organization-wide agents
  • Document ownership expectations in your AI governance policies
  • Set up a regular review schedule to check for unassigned agents