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Usage Insights

Usage Insights provides comprehensive data about how your agent performs and how users interact with it. This section helps you optimize your agent based on both quantitative metrics and qualitative user feedback. Access Usage Insights by clicking the three dots menu next to your agent’s Share button and selecting Usage Insights.
Both Analytics and Feedback data are available to agent creators and editors, giving you the insights needed to continuously improve your agent’s effectiveness.

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Analytics

The Analytics tab provides quantitative insights into your agent’s usage patterns and adoption metrics. This data helps you understand user engagement and identify trends over time.

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Overview Metrics

You can view three key all-time statistics for your agent:
  • All-time users: Total number of unique users who have interacted with your agent
  • All-time conversations: Total number of conversation sessions initiated with your agent
  • All-time messages: Total number of messages exchanged with your agent

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Custom Timeframe Analysis

For more detailed insights, you can set custom timeframes to analyze specific periods:
  1. Daily Active Users
  2. Conversations per Day
  3. Messages per Day
Use custom timeframes to compare performance before and after making changes to your agent’s configuration, helping you measure the impact of your improvements.

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Feedback

Feedback is automatically enabled for all agents with no additional setup required from you as the creator. This built-in system helps you understand how users interact with your agent and identify areas for improvement.
Feedback collection runs automatically in the background. Users can provide feedback on any agent response without interrupting their workflow.

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How Users Provide Feedback

When interacting with your agent, users have several options to share their experience:
  • Quick Rating Users can rate any agent response with a simple thumbs up or thumbs down directly in the chat interface.
  • Optional Contact Information Users can choose to share their name and email address with their feedback, making it easier for you to follow up on specific issues or suggestions.
  • Chat Sharing Users can decide to share the entire chat conversation with you. This works similarly to sharing a chat with a colleague, but only you as the creator of the agent will have access to view it.
  • Detailed Comments Users can add written comments explaining their feedback, providing specific context about what worked well or what needs improvement.

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Accessing Your Feedback

You can review all feedback submissions through the Usage Insights section:
  1. Open your agent
  2. Click the three dots menu
  3. Select Usage Insights
  4. Navigate to the Feedback tab
The Feedback tab organizes submissions into positive and negative categories, making it easy to identify patterns and prioritize improvements.
In the feedback section, you’ll see:
  • Positive and negative feedback organized separately
  • User comments when provided
  • Shared chat conversations for detailed context
  • Contact information when users choose to share it

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Data Export

Both Analytics and Feedback data can be exported separately as CSV files for external analysis, reporting, or record-keeping purposes.
  • Export Analytics Download quantitative usage data including user metrics, conversation counts, and message volumes for your specified timeframe.
  • Export Feedback
    Download qualitative feedback data including ratings, comments, and user contact information when shared.