Assistant Usage Insights shows data on assistant usage and user feedback. Use this page to review activity metrics, analyze feedback, and export data for further analysis.
Usage Insights provides comprehensive data about how your assistant performs and how users interact with it. This section helps you optimize your assistant based on both quantitative metrics and qualitative user feedback. Access Usage Insights by clicking the three dots menu next to your assistant’s Share button and selecting Usage Insights.
Both Analytics and Feedback data are available to assistant creators and editors, giving you the insights needed to continuously improve your assistant’s effectiveness.
The Analytics tab provides quantitative insights into your assistant’s usage patterns and adoption metrics. This data helps you understand user engagement and identify trends over time.
For more detailed insights, you can set custom timeframes to analyze specific periods:
Daily Active Users
Conversations per Day
Messages per Day
Use custom timeframes to compare performance before and after making changes to your assistant’s configuration, helping you measure the impact of your improvements.
Feedback is automatically enabled for all assistants with no additional setup required from you as the creator. This built-in system helps you understand how users interact with your assistant and identify areas for improvement.
Feedback collection runs automatically in the background. Users can provide feedback on any assistant response without interrupting their workflow.
When interacting with your assistant, users have several options to share their experience:
Quick Rating
Users can rate any assistant response with a simple thumbs up or thumbs down directly in the chat interface.
Optional Contact Information
Users can choose to share their name and email address with their feedback, making it easier for you to follow up on specific issues or suggestions.
Chat Sharing Users can decide to share the entire chat conversation with you. This works similarly to sharing a chat with a colleague, but only you as the creator of the assistanr will have access to view it.
Detailed Comments
Users can add written comments explaining their feedback, providing specific context about what worked well or what needs improvement.