Upload Files from Computer
For quick, one-time queries or when you want to analyze specific files directly in chat, we recommend uploading directly from your computer.Select Files from Integrations
If you want to access existing files from SharePoint, Confluence, Google Drive, or OneDrive without manually uploading them, we recommend selecting files from integrations.| Pros | Direct access to cloud files |
| Cons | Permissions are tied to the agent owner, not ideal for team-wide knowledge management |
Knowledge Folders
Suitable for central, team-wide knowledge bases used by multiple users or agents. Ideal when you want to build a structured collection of up to 1,000 files and assign specific access rights.| Pros | Central management, granular permissions, easy UI management, can be shared with multiple agents |
| Cons | No automatic synchronization |
Connect Folders from SharePoint/Google Drive
When you want to ensure your agent always accesses the latest version of documents. Ideal for dynamic knowledge bases that change regularly (e.g., product documentation, policies, FAQs).| Pros | Automatic synchronization (every 24h or manual) |
| Cons | Limited to 200 files per folder |